For a couple of years now consumers have demanded next day delivery and in 2021 even expect businesses to offer same day delivery. So why have customer’s demands changed so significantly in recent years?
Years ago, it was completely normal to wait up to 14 days for a delivery to arrive, now if customers have to wait that long they are likely to complain or question what an earth has happened to their order. Although businesses are being shown some lenience at the moment whilst the world battles Covid-19.
A major influence responsible for the huge shift in customer expectations is Amazon, in particular Amazon Prime. According to research by RetailWeek in 2019, 15 million British shoppers were signed up to Amazon Prime, giving them unlimited free next delivery and in some cases same day delivery for the year. This number is only likely to have increased in 2020 with the trend continuing throughout 2021.
Many retailers have reacted to what is being labelled ‘the Amazon Prime effect’ by offering their own annual delivery passes offering unlimited next day delivery for the entire year. But how can small businesses compete with these big retailers?
Parcel Direct offer cost-effective same day and next day delivery services across the South East. We guarantee the service you choose so if you need to get goods to a customer same day, we can deliver. To find out more about our same day and next day delivery services, take a look at website.
As well as next day delivery customers expect to be able to track their parcel every step of the way from the depot to their door. Customers who aren’t offered a tracking option at the checkout are likely to abandon their shopping bag or contact a business’s customer service team for an update. Offering parcel tracking is expected to be standard by customers so it is important your business includes tracking as part of the delivery package.
Despite customer’s demands changing so dramatically over the past decade, one thing remains the same – the expectation of excellent customer service. No matter your delivery option – same day, next day or 3 working days, having a great customer service team is vital to a great customer experience. It has been proven by many research studies that high quality customer service leads to repeat purchase. With the right mix of products, delivery options and customer service you are likely to retain your customers and keep them coming back for more!
If you would like to discuss how we can help with same day and next day delivery services please contact the team on 03334 567567 or use our online contact form.